We're always interested in our customers' comments and thoughts about our products and services.

Your feedback helps us to improve the site and serve you better. We want to make it as easy as possible for you to find us, so we've listed every possible way for you to get in touch.

For replies within 24-48 hours, please fill out our brief contact form so we can connect you with the right person.

Customer Service

Answers to many common questions are available on our FAQ page.

** February 2020: Due to the busy school travel season and concerns around the Coronavirus, our call center is extremely busy. Thank you for your understanding. **

Phone Number:

  • +1 800 272 9676 (Toll-free within the US and Canada)
  • +0 808 234 4107 (Toll-free within the UK)
  • +1 617 321 3100 (From outside the US, Canada or UK)
  • +86 400 652 5060 (5AM-11PM GMT+8, Chinese agents, toll-free within mainland China) or +1 617 321 3159 (5AM-11PM GMT+8, Chinese agents, within the US and Canada)
  • WeChat Service Account: StudentUniverse服务号 (ID: SU_service, online hours 5AM-11PM GMT+8, Chinese agents)
  • Online monitoring on Facebook and Twitter (Online hours 7AM-10:30PM ET Monday - Friday, 6AM-10:30PM ET on weekends)

Please note that the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").

Email: help@studentuniverse.com for replies within 24-48 hours.

Tip: If you haven't received your flight confirmation, check your bulk/spam folders before calling us. Some schools, and email providers like Yahoo!, can block our flight confirmations. If you add help@studentuniverse.com to your address box, that will help too!


Phone Number:

  • +1 617 924 6140

Corporate Mailing Address:

130 Turner Street
Suite 530
Waltham, MA 02453

Group Travel

If you represent a qualified student group of 10 or more, please fill out our group travel form. (If you are a travel agent, please include agency name and ARC/IATA number in the "Comments / Special Instructions" section).

Phone Number:

  • +1 800 351 3279 (Toll-free within the US and Canada)

Phone Line Hours:

  • Our agents are available 24 hours a day, every day of the week.

Group Fax Number:

  • +1 617 321 3141


If you're a reporter looking for stats and facts, survey data, or expert commentary, please email our Public Relations team for more information. Please note: this email is not monitored for customer service queries.




If you have questions about an existing reservation booked through our site, please contact the phone/e-mail on your confirmation. If you are overseas, please refer to the confirmation you received for a list of the customer service number for your country, and the direct number for your hostel.

StudentUniverse does not have access to your hotel/hostel booking. If for any reason you do not receive a timely response from the contacts on your confirmation, please e-mail us your confirmation number and any relevant information, and we will assist you to the best of our abilities.


To advertise with StudentUniverse, please contact our business development and marketing division.

Contact us for more information.