Contact Us
ALERT: COVID-19 Update June 12, 2022
Effective June 12, 2022, air travelers are no longer required to show a negative COVID-19 test upon arrival in the US. As always, please refer to the CDC website for current updates and guidelines.
Flights
Answers to many common questions are available on our FAQ page. For information more specifically around help for flights impacted by COVID-19, please see our Covid-19 hub. If you haven't received your flight confirmation, check your bulk/spam folders.
Phone:
+1 800 272 9676 (Toll-free within the US and Canada)
+0 808 234 4107 (Toll-free within the UK)
+1 617 321 3100 (From outside the US, Canada or UK)
Chinese agents
400 652 5060 (Mon-Fri 6AM-2PM GMT+8 toll-free within mainland China)
+1 617 321 3159 (Mon-Fri 6PM-2AM EDT within the US and Canada)
Please note: the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").
Contact form / email (non-urgent issues):
Fill out our Contact form or email help@studentuniverse.com. We will prioritize flights in the next 24-72hrs. Please include your departure date in the subject line.
Social (non-urgent issues):
Private message / DM: Facebook or Twitter.
WeChat Service Account： StudentUniverse服务号 (ID: SU_service, Chinese agents).
Phone:
Premium Customer Support: +1 844 919 2313
Please note: the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").
Email (non-urgent issues):
Premium Customer Support: AmazonUS@studentuniverse.com.
We will prioritize flights in the next 24-72hrs. Please include your departure date in the subject line.
Social (non-urgent issues):
Private message / DM: Facebook or Twitter.
WeChat Service Account： StudentUniverse服务号 (ID: SU_service, Chinese agents).
Hotels
If you have questions about an existing reservation booked through our site, please contact the phone/e-mail on your confirmation. If you are overseas, please refer to the confirmation you received for a list of the customer service number for your country, and the direct number for your hostel.
StudentUniverse does not have access to your hotel/hostel booking. If for any reason you do not receive a timely response from the contacts on your confirmation, please e-mail us your confirmation number and any relevant information, and we will assist you to the best of our abilities.
Group travel
If you represent a qualified student group of 10 or more, please fill out our group travel form. (If you are a travel agent, please include agency name and ARC/IATA number in the "Comments / Special Instructions" section).
Phone: +1 800 351 3279 (Toll-free within the US and Canada) – our agents are available 24 hours a day, every day of the week.
Fax: +1 617 321 3141
GDPR and data erasure requests
If you would like to submit a request for us to delete your personal information from our database, please submit the form on this page or send an email to Privacy@am.flightcentre.com including the email address you've used when signing up and/or booking with us.
Corporate
Phone: +1 617 924 6140
Corporate address: StudentUniverse, 130 Turner Street, Suite 700, Waltham, MA 02453
Press
If you're a reporter looking for stats and facts, survey data, or expert commentary, please email our Public Relations team for more information. Please note: this email is not monitored for customer service queries.
Phone: +1-617-321-3109
Email: pr@studentuniverse.com
Advertise with us
To advertise with StudentUniverse, please contact our business development and marketing division.