Contact Us

ALERT: COVID-19 / Coronavirus update January 21, 2021

Effective January 26, 2021, all travelers arriving in the US on an international flight (US citizens included) are required to have proof of a negative Covid-19 viral test taken within 3 days before their flight to the US. Without this, they can be denied boarding. For current updates and guidelines, please refer to the official CDC announcement.


Answers to many common questions are available on our FAQ page. For information more specifically about the coronavirus and help for flights impacted by COVID-19, please see our Coronavirus hub. If you haven't received your flight confirmation, check your bulk/spam folders.


+1 800 272 9676 (Toll-free within the US and Canada)

+0 808 234 4107 (Toll-free within the UK)

+1 617 321 3100 (From outside the US, Canada or UK)

Chinese agents

400 652 5060 (6AM-8PM GMT+8, toll-free within mainland China)

+1 617 321 3159 (5PM-7AM EST, within the US and Canada)

Please note: the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").

 Contact form / email (non-urgent issues):

Fill out our Contact form or email We will prioritize flights in the next 24-72hrs. Please include your departure date in the subject line.

 Social (non-urgent issues):

Private message / DM: Facebook or Twitter.

WeChat Service Account StudentUniverse服务号 (ID: SU_service, Chinese agents).


If you have questions about an existing reservation booked through our site, please contact the phone/e-mail on your confirmation. If you are overseas, please refer to the confirmation you received for a list of the customer service number for your country, and the direct number for your hostel.

StudentUniverse does not have access to your hotel/hostel booking. If for any reason you do not receive a timely response from the contacts on your confirmation, please e-mail us your confirmation number and any relevant information, and we will assist you to the best of our abilities.

Group travel

If you represent a qualified student group of 10 or more, please fill out our group travel form. (If you are a travel agent, please include agency name and ARC/IATA number in the "Comments / Special Instructions" section).

 Phone: +1 800 351 3279 (Toll-free within the US and Canada) – our agents are available 24 hours a day, every day of the week.

 Fax: +1 617 321 3141


 Phone: +1 617 924 6140

 Corporate address: StudentUniverse, 130 Turner Street, Suite 700, Waltham, MA 02453


If you're a reporter looking for stats and facts, survey data, or expert commentary, please email our Public Relations team for more information. Please note: this email is not monitored for customer service queries.

 Phone: +1-617-321-3109


Advertise with us

To advertise with StudentUniverse, please contact our business development and marketing division.