As an online travel agency dedicated to getting student discounts on travel for over 20 years, we’ve got a lot of experience in the travel industry. And a lot of experience in getting you travel discounts, too.
But we also understand that you may have some skepticism. How can StudentUniverse be legit? What are the pros and cons of using StudentUniverse? What have user experiences been like so that I know for sure that mine will be a good one? We get it. We want you to feel confident in booking your travel with us, just as millions have before! So go ahead, keep scrolling to see what real students have to say about us
But what about your negative reviews?
As with any business, 100% of customers will never be completely satisfied. While we do our best to be fully transparent and meet the needs of every single customer, there are still times when users wish for more. But you’ll notice that the majority of the negative reviews fall into one of these categories:
Our prices are dynamic or are too expensive
We’re always working to be the cheapest online travel agency for students and young adults, yet we are also subject to what pricing the airlines provide to us. We also hear feedback about our prices changing. Unfortunately, buying travel isn’t like buying a shirt - airlines and hotels are continuously changing the cost of different fares. If you notice a listed price change on our site, up to down, it’s because that pricing has fluctuated in the backend and we’re working to show you the latest price.
Credit card authorization
Occasionally we will ask for additional personal information in order to verify that the individual making the purchase truly has authorization from the cardholder to make the payment. We never disclose such information to any third party. We are simply working to protect our customers, as well as cardholders, from any potential cyber scams. Purchasing travel can be a big purchase so we want to guarantee that any travel purchased with us is done so properly.
Seat selection
We sometimes receive negative feedback from individuals who booked a specific seat on our site, but the seat failed to book in the end. This is due to the airline’s inventory which can change as others try to book the same seat, with us or elsewhere.
Do you have an app so I can book on the go?
We do! The StudentUniverse app is your one-stop shop for booking flights and hotels anywhere, right from your phone. Available on the IOS App Store and the Google Play store, you can search and book your travel, plus access your already made bookings. Should you encounter technical issues, send us an email at [email protected].
Do I need to be a student and are there age restrictions to use StudentUniverse?
You do not need to be a student or of a certain age to use our site! Everyone is welcome to book with us. That being said, individuals who have verified their student status on StudentUniverse are the ones who will see and be able to book the best prices. If you are a student and wish to book for yourself and others (who are non-students), you cannot book flights and accommodations that are student-only fares. Only students can fly those prices. Long story short, if you make it to check out with a flight in your cart - you’re eligible to buy it! We don’t let you get to add to cart anything that you are unable to purchase.
What kinds of travel deals are on StudentUniverse?
We offer lots of great deals throughout the site. You’ll find discounted rates just by searching an itinerary while you are signed in on our site. We also run sales throughout the year, ranging from discounts to certain destinations or on certain airlines, to discounts on all flights everywhere. We run our biggest sales at the times of the year we know that students want to be traveling (think Black Friday, Spring Break, Summer Break, Back to School…). If you are wondering ‘how can i stay updated on the latest sales and deals’ you should definitely sign up for our email newsletter! And if you are wondering how to create an account so that you can see and book all those best deals, see below!
What is StudentUniverse and are they reputable and trustworthy?
StudentUniverse is an online travel agency specializing in providing discounted travel rates to students and young adults. We’ve been in the business for over 20 years, so we know what we’re doing. Millions have booked with us and you can see above all the great reviews genuine customers leave about us.
View our About Us page for more info