How can we help?

Can I still receive my Amazon Prime Young Adult benefit?

Yes, activate the benefit on the Amazon website, and you’ll be directed to StudentUniverse with your benefit discounts unlocked.

How to enter names correctly

Enter your full name as it appears on your passport. Use only alphabetical characters (A to Z). With a maximum of 25 characters for your given name(s), and 30 characters for your last name/surname. Do not use abbreviations or nicknames. For example: if your passport name is James, don't enter Jim or if it is Robert, don't enter Bob.

My given name consists of a single letter

If your given name is made up of only one letter, double the letter in the “Given name(s)” field.

e.g Name on passport: R Smith

My last name consists of a single letter

If your last name / surname is made up of only one letter, double the letter in the “Last name / surname” field.

e.g Name on passport: Robert S

My name has special characters in it

If your name is made up of special characters such as hyphens or apostrophes, remove them when you enter your name.

e.g Name on passport: Robert-John-Edward*Smith

My name has a suffix (eg Robert Smith Jnr)

If your name has a suffix, enter your given name as well as the suffix in the “Given name(s)” field.

My given name is too long

If your given name(s) exceed 25 characters, enter as much of your name as possible, followed by the initials of the rest of your given names.

e.g Name on passport: Robert Johann Edward Augustus Smith

My last name is too long

If your last name exceeds 30 characters, enter as much of your name as possible, then email our Customer Care team with a copy of our passport and they will add it to your booking.

e.g Name on passport: Robert Augustopoulosopoulosaugustulussmith

My passport has two or more given names. I have a middle name

Enter both names into the “Given name(s)” box (see example). Use the same input field if you want the middle name to be on the ticket.

A maximum of 27 characters only is permitted. Should the names exceed the limit: a. only enter up to the 27 characters b. do not enter the 2nd name, 3rd name or middle name.

e.g Name on passport : Punit Jayant SINGH

I have two last names or a double barrel surname

Enter both names in the last name box (no spaces or special characters). Special characters are not required in the booking process. A maximum of 30 characters only is permitted.

Should the name exceed the limit: a. enter the name as normal up to the maximum of 30 characters.

e.g Name on passport : Robert SMITH-COOK

Do I need to add my middle name to the booking?

Internationally it is important to input your middle name in this booking process. For domestic travel, it is not required but is recommended. If you would like your passport details added to your booking, please email a copy of the face page of your passport to our Customer Care team, with your booking reference. They will add to your booking and this may save time at check-in.

How do I change or cancel my flight ticket?

Changes: Most airline tickets do allow changes for a fee, plus any difference in fare. Change rules and fees can vary tremendously. Please contact our Customer Care team to find out more about what your specific costs will be. Typically airlines do not allow changes to your routing or name changes. You can find specifics for our change fees in our US terms and conditions for USD bookings or terms and conditions for other currencies.

Cancel: If you wish to cancel your flight ticket, you will need to contact our Customer Care team in advance of your flight boarding. If you do not, for any reason, any refundable amounts will be forfeited to the airline. You can find specifics for our cancellation fees in our US terms and conditions for USD bookings or terms and conditions for other currencies.

If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations.

If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds.

If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Do not book a roundtrip flight only to use the return portion. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. It is your responsibility to ensure you have the proper visas/documents. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s).

Can I make date changes to my booking?

Generally, it is possible to make date changes to your booking. Contact our customer care team and they will advise what options may be available to you with any applicable costs. Please note, changes generally come with fees from the airline and a processing fee from StudentUniverse.

What if I'm sick and cannot fly as scheduled?

Please contact our Customer Care team if you are sick and cannot travel as planned.

You must cancel or change your flights by phone with a StudentUniverse agent prior to your scheduled boarding time or you will forfeit the value of your ticket. Change/Cancellation fees will apply. If your ticket is non-refundable, most airlines will not make exceptions.

Do I need a Visa for my trip?

There is no one answer to this question. Depending on what passport you hold, what countries you are traveling to, and sometimes even what countries you are traveling through on a layover, you may need to get a visa. The best way to know if you need a visa is to check the U.S. Department of State website if you are a US passport holder or the website for whichever country you do have a passport in.

Make sure when searching online for your visa requirements that you confirm that the information you are reading is applicable to your passport. Also make sure to search both your flight’s destination country, any country you have a layover in, and any country you plan to travel in after flight arrival. While not every country/passport combo requires visas on layover, there are some that do.

If you do not have a visa that is necessary for your trip you may be denied boarding.

Do you have an app so I can book on the go?

We do! The StudentUniverse app is your one-stop shop for booking flights and hotels anywhere, right from your phone. Available on the IOS App Store and the Google Play store, you can search and book your travel, plus access your already made bookings. Should you encounter technical issues, send us an email at [email protected].

I’m already a Prime Student member, do I have to create a new account for StudentUniverse?

Nope, when you click the link on our Amazon offer page, you will be asked to sign in with your Prime Student account. Once that happens, we will send you back here and automatically create a StudentUniverse account for you. All you have to do is search, save and book your next trip!

I’m already a StudentUniverse member, how do I use my Prime Student account to get more discounts?

Just head over to our offer page on Amazon where you can log in or sign up for a 6-month trial to Prime Student. Then it’s booking as usual! You’ll still have access to all the great discounts and promo codes you’re used to seeing, along with even more discounts with Prime Student.

Can I sign up for Prime Student through StudentUniverse?


You'll need to head over to our offer page on Amazon where you can log in or sign up for a 6-month trial. We’ll automatically connect your StudentUniverse account with your Prime Student account if you're using the same email address. If you don’t have a StudentUniverse account, we'll create one for you.