Yes, we've updated our website to streamline your experience. You no longer need an account to access personalized deals tailored to your age and student status.
For new bookings we now have ‘Manage booking’ page that you can use to find all the information about your flights, including downloading your itinerary and invoice. You will still also be able to validate as a Student and this will be recognized on the device which you validated.
If you need help, simply contact our Customer Care team and we’ll be happy to assist you.
If you’ve made a flight purchase on our old website, your existing flight booking is still valid.
If you’ve booked a flight on our new website, you’ll receive an email with your flight information and a link to see your booking information and receipt.
If you need help, simply contact our Customer Care team and we’ll be happy to assist you.
Your travel credits are still available. Contact our Customer Care team to make a booking with a travel credit.
Yes, your promo code will still work throughout whatever terms and conditions were assigned to it. If you have any concerns, contact our Customer Care team.
Yes, activate the benefit on the Amazon website, and you’ll be directed to StudentUniverse with your benefit discounts unlocked.
If you have made your booking online, please contact StudentUniverse by phone or email. Details are available on the contact Customer Care team
If you have made your booking through an agent, please reach out directly to your agent, or to your university contact point.
Changes: Most airline tickets do allow changes for a fee, plus any difference in fare. Change rules and fees can vary tremendously. Please contact our Customer Care team to find out more about what your specific costs will be. Typically airlines do not allow changes to your routing or name changes. You can find specifics for our change fees in our US terms and conditions for USD bookings or terms and conditions for other currencies.
Cancel: If you wish to cancel your flight ticket, you will need to contact our Customer Care team in advance of your flight boarding. If you do not, for any reason, any refundable amounts will be forfeited to the airline. You can find specifics for our cancellation fees in our US terms and conditions for USD bookings or terms and conditions for other currencies.
If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations.
If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds.
If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Do not book a roundtrip flight only to use the return portion. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. It is your responsibility to ensure you have the proper visas/documents. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s).
Generally, it is possible to make date changes to your booking. Contact our customer care team and they will advise what options may be available to you with any applicable costs. Please note, changes generally come with fees from the airline and a processing fee from StudentUniverse.
Please contact our Customer Care team if you are sick and cannot travel as planned.
You must cancel or change your flights by phone with a StudentUniverse agent prior to your scheduled boarding time or you will forfeit the value of your ticket. Change/Cancellation fees will apply. If your ticket is non-refundable, most airlines will not make exceptions.
All schedule changes are done by the airline, and most are only a few minutes different than the original flight. If your new flight looks fine (you may not even notice the difference), you do not need to contact us
If your airline schedule change does not work for you, please contact our Customer Care team so we can help find you a suitable alternative. Some flight changes may require that we contact the airline to find alternatives that work.
Credit card companies and banks charge merchant fees for the use of cards for payments. We only pass on these charges to the client. We do not charge any additional fee for using credit cards. Please see our Terms and Conditions for our current merchant fees.
After purchasing a flight, you will receive an email containing a link to view your flight and invoice. From there, you will be able to print your receipt. If you haven’t received your email (or lost it or deleted it), please contact us and we can assist you in getting a copy of your receipt.
Yes, please add your Frequent Flyer in the booking process. If you need to add your Frequent Flyer number after you have finalized your booking please contact our Customer Care team.
Seat Assignments: As part of the booking process, you will be able to select your seat assignments. However, the airline may not confirm the seat assignment initially. If you opt to not select a seat the airline will automatically assign one to you. If you change your mind and wish to add a seat selection later, go directly to the airline’s website and book with them. There may be a fee imposed by the airline for selecting a seat.
Meal Requests: If you need a special meal for your flight, please either contact our Customer Care team or go directly to the airline's website. Generally, you need to book special meals 72 hours prior to departure.
Rules can change on this, so we always recommend you contact your airline directly for these questions. If you are a U.S. citizen, we also recommend the U.S. Department of State website as a good source of information for travel documentation.
There is no one answer to this question. Depending on what passport you hold, what countries you are traveling to, and sometimes even what countries you are traveling through on a layover, you may need to get a visa. The best way to know if you need a visa is to check the U.S. Department of State website if you are a US passport holder or the website for whichever country you do have a passport in.
Make sure when searching online for your visa requirements that you confirm that the information you are reading is applicable to your passport. Also make sure to search both your flight’s destination country, any country you have a layover in, and any country you plan to travel in after flight arrival. While not every country/passport combo requires visas on layover, there are some that do.
If you do not have a visa that is necessary for your trip you may be denied boarding.
Infants are defined as those travelers that have not reached the age of two at the time of travel completion. Infants do not get a seat. If you require a seat for an infant then you will need to book a child fare. You still need to enter the correct date of birth. If in doubt please contact our Customer Care team.
Requests for bassinet seating vary from airline to airline. Generally, the infant has to be less than 6 months of age. We are happy to request this for you but cannot guarantee this option will be available. Please contact our Customer Care team for assistance.
StudentUniverse is an online travel agency specializing in providing discounted travel rates to students and young adults. We’ve been in the business for over 20 years, so we know what we’re doing. Millions have booked with us and you can see above all the great reviews genuine customers leave about us.
View our About Us page for more info
Children's meals can be requested for travelers aged between two and 12 years of age. You can also request a baby or infant meal, but we strongly recommend that you take suitable food for babies and infants as the offering on airlines is limited. contact our Customer Care team to add these requests to your booking.
We do! The StudentUniverse app is your one-stop shop for booking flights and hotels anywhere, right from your phone. Available on the IOS App Store and the Google Play store, you can search and book your travel, plus access your already made bookings. Should you encounter technical issues, send us an email at [email protected].
Nope, when you click the link on our Amazon offer page, you will be asked to sign in with your Prime Student account. Once that happens, we will send you back here and automatically create a StudentUniverse account for you. All you have to do is search, save and book your next trip!
Just head over to our offer page on Amazon where you can log in or sign up for a 6-month trial to Prime Student. Then it’s booking as usual! You’ll still have access to all the great discounts and promo codes you’re used to seeing, along with even more discounts with Prime Student.
You'll need to head over to our offer page on Amazon where you can log in or sign up for a 6-month trial. We’ll automatically connect your StudentUniverse account with your Prime Student account if you're using the same email address. If you don’t have a StudentUniverse account, we'll create one for you.