Helpful Travel Information
I have questions about baggage. How much can I bring?
Many airlines charge fees for baggage that are not included in the price of your fare.
You can access the baggage policies regarding checked baggage of the operating carrier by clicking the link below and then the airline's name in the table.
The table is for informational purposes only and is subject to change without prior notice from the airlines. We will make every attempt to keep this information up to date. Airlines will charge you for extra bags, or if the weight of an individual bag exceeds their limits, so please check ahead of time with your airline directly for all questions about baggage, weight limitations, and carry-on questions.
How do I book seat assignments and meal requests?
As part of the booking process, we do request seats for you automatically, however the airline may not confirm the seat assignment initially. For specific seat assignment requests you can either contact us by phone/email/chat or go directly to the airline's website and book them yourself. The airline may impose a fee.
Yummy! Airline food. If you need a special meal for your flight, please either contact us by phone/email/chat or go directly to the airline's website. Generally, you need to book special meals 72 hours prior to departure.
Do I need a passport if I'm traveling outside my country?
Rules can change on this, so we always recommend you contact your airline directly for these questions. If you are a U.S. citizen, we also recommend the U.S. Department of State website as a good source of information for travel documentation.
Recent changes for US, Canadian and Australian travelers visiting Argentina require you to pay a reciprocity fee online. Rates are depending on your Nationality and your staying period in Argentina. You must register and pay with a credit card. Once the payment is received, an electronic receipt will be given and you need to show it upon your arrival in Argentina. The lack of such proof of payment will generate the denial of entry and consequent returning to your departure city by the airline. We strongly urge you to take the necessary precautions so that if you travel to the mentioned airports with a scheduled arrival starting on November 1st, 2012 (Jorge Newbery) and December 29th, 2012 (Ezeiza) have the electronic receipt with you.
How early should I arrive for my flight?
Make sure you have all the information you need for your student flights. Airlines normally recommend arriving 2 hours prior to any domestic flight and 3 hours for any international flight. These times may change however, so we always recommend you ask this question when you call the airline to confirm your flight the day before departure.
How do I get a receipt for my flight?
Before Completing Travel:
If you still have active flights, you can find information on your invoice under the My Trips section of your account. Simply use the print function to print your receipt.
After All Travel is Complete:
If you have completed all travel and your invoice is no longer viewable under the My Trips section of your account, then you can contact us via email. When sending your message, please include the dates of your travel and your StudentUniverse record locator (if you have it). We'll be happy to send you a receipt within 72 hours free of charge.
What is the phone number for the airline?
What if I'm sick and cannot fly as scheduled?
Please contact us if you are sick and cannot travel as planned.
You must cancel or change your flights by phone with a StudentUniverse agent prior to your scheduled boarding time or you will forfeit the value of your ticket. Change/Cancellation fees will apply. If your ticket is non-refundable, most airlines will not make exceptions.
If you have purchased travel insurance, your illness may be covered and you can get reimbursement from the insurance company for any change/cancellation fees (up to the covered amount).
Which number/code should be used to check my ticket on the airline’s website?
On the My Trips section of your account you can find the Airlines reservation code. Many times this is one code, use this code when checking your reservation directly on the airline's website or via phone. If there are multiples, use the one listed by the appropriate airline, although depending on the carriers you may only be able to view and make updates on the website of the carrier that has control of the ticket. That carrier is generally the reservation code of the airline that has the longest flight on your itinerary.
Where can I find my ticket number/confirmation code?
When viewing your itinerary under the My Trips section of your account, StudentUniverse reservation code and the reservation code of all airlines you are traveling on will be listed above the itinerary. These reservation codes may be the same.
Need another copy of your student flights?
If you need a copy of your flight itinerary, you can visit the My Trips section located in the top right of the website. You can log in to your account to view all of your trips or to enter your invoice number and name to view a specific trip.
If you trip is not listed, please contact us so we can help find your itinerary.
What if I received an email that my flight itinerary changed?
All schedule changes are done by the airline, and most are only a few minutes different than the original flight. If your new flight looks fine (you may not even notice the difference), you do not need to contact us
If your airline schedule change does not work for you, please contact us so we can help find you a suitable alternative. Some flight changes may require that we contact the airline to find alternatives that work.
Do you offer a travel insurance plan?
Yes we do, and we strongly recommend you get it for your student flights!
When you book your student flights you'll be offered the chance to say yes to get a travel insurance plan.
What does the travel insurance plan cover?
The travel insurance plan covers you and your student travel due to covered reasons such as: sickness, injury or death of yourself, a family member or a traveling companion. The Travel Insurance Plan also provides coverage for trip cancellations or interruption due to inclement weather, unforeseen strikes affecting public transportation, airline bankruptcy or default and more.
What are Carbon Offsets or Carbon Credits?With your help, StudentUniverse purchases carbon offsets in the form of Renewable Energy Certificates (RECs) that are Green-e certified. The purchase of RECs limits greenhouse emissions introduced to the atmosphere and encourages renewable energy generation projects. These can be purchased at the time of finalizing your flight.