Flights - Book, Change, or Cancel

  • How do I change or cancel my flight ticket?

    Changes:

    Most airline tickets do allow changes for a fee, plus any difference in fare. Change rules and fees can vary tremendously. To find the change rules for your flight ticket, look under the My Trips section of your account. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' To find out if there is a fare difference for the change you are looking to make, please contact us by phone. Airlines generally do not allow changes to your routing or name changes.

    Cancellations:

    If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. If you do not, for any reason, any refundable amounts will be forfeited to the airline. You can view any fees associated with canceling your ticket under the My Trips section of your account.

    If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. Please contact us to see if your booking qualifies.

    If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds.

    If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Do not book a roundtrip flight only to use the return portion. 

If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. It is your responsibility to ensure you have the proper visas/documents. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s).

  • What if I want to fly with a friend?

    This is very common, and is easy to do.

    If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. You will need to know the legal name and date of birth of your friend(s).

    If you want to pay separately, you will need to make multiple purchases. Make sure there are enough seats remaining for your party and let everyone go through the checkout process.

    To ensure you are seated next to each other you can either contact us via email or chat with an agent. When emailing us, make sure you include the invoice numbers of everyone in your party.

  • What if my traveling companion is not a student?

    You can still book with StudentUniverse.

    We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Search for the total number in your party and log in (or Sign up) as yourself. You will need to input your traveling companions' details before entering your credit card information. The airline will determine eligibility requirements for your companion prior to your purchase. We will message those requirements to you (if there are any) prior to you making any purchase.

  • How do I buy student flights for someone else?

    This is very common, and easy to do.

    If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. You will need to have their legal name as it appears on their ID and their date of birth.

    Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself.

    The name on the credit card can be different than the name of the traveler.

  • How do I change or cancel my flight ticket due to COVID-19 / Coronavirus?

    Please see our Contact Us page for info specific to COVID-19 / Coronavirus.

  • Where can I see my travel credit?

    Your travel credit can be found in “My Wallet”. Please ensure you read the credit details and then give us a call when you’re ready to book. If you do not see a travel credit and believe you have one, please give us a call to confirm.

    How do I use my travel credit?

    When you’re ready to use your travel credit, first read the credit details found in “My Wallet” and then give us a call so we can book your flight. It’s important you read your airline’s policies for any restrictions as we are bound to each airline’s policy.

    Does my travel credit expire?

    Yes, and this depends on the airline's policy. Your travel credit and expiration date can be found in “My Wallet”.

    Can I give my travel credit to someone else?

    No, all flights are non-transferable and cannot be used by anyone other than the ticket holder.

    Is my travel credit only good for the same airline?

    Yes, your travel credit is good for the same airline as your original flight. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. We know, it’s very confusing! Please confirm which airline your credit is with by visiting “My Wallet”.

    Why is my travel credit with a different airline than my original flight?

    Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. you may have booked a United ticket that was operated by a partner airline). Some tickets also may have multiple airlines. We know, it’s very confusing! Please confirm which airline your credit is with by visiting “My Wallet”.

    Do I use my travel credit on StudentUniverse or on the airline’s website?

    You’ll be able to use it on StudentUniverse, for flights operated by that airline. Visit “My Wallet” for travel credit details and then call us when you’re ready to rebook. We can help you use credit over the phone.

    Can I use my travel credit for a different destination?

    That depends on the airline policy. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Visit “My Wallet” to see which airline your credit is with and then check your airline’s policy for official rules.

    What happens if my new flight is more expensive than my travel credit?

    If your new flight is more expensive than your travel credit, you will be required to pay the fare difference at time of booking.

    Do I get any money back if my new flight is cheaper than my travel credit?

    If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. The credit is a one-time use, not like a gift card where you can use it for several transactions or items. You also can't split it between multiple flights.

    I am about to graduate, and lose my student email, how will that impact my travel credit?

    No need to worry, your credit will still live in “My Wallet”. A change to your student status will not impact your travel credit. And ICYMI, you don’t have to be a student to book on StudentUniverse! Anyone can book with us, just not everyone will be able to get access to special discount student fares. You can also update your email address to a more permanent one on your account any time.

  • Why can I not see the details of all flights?

    Sometimes airlines provide us with fares they do not want displayed to the general public.

    To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Log in (or join) to see if you are eligible.

  • Why can't I find an advertised student airfare?

    For any fare we advertise, we first check to make sure there are some available seats. However, sometimes the deal may not be available for all dates or to/from all airports. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for.

  • Can I use someone else's credit card to purchase student flights?

    Yes! This is very common, just make sure you have the card holder's permission!

    When you Log in or Sign up, ensure you do so with the traveler's info. On the checkout page you can enter the details of the card you will be using. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address.

  • Can I use a non-US or Canadian credit or debit card?

    Yes! The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD).

  • What is a promo code?

    Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. The active codes can always be found on our Promo Codes Page. Have a look and see if there is one that works for you!

    To use your promo code, enter it in the space provided on our checkout page. You will be given immediate feedback on whether the code worked and if not, why.

    Our agents cannot enter these codes once an order has been placed online.

  • What if I'm having technical difficulties?

    Please contact us by phone if you are having technical difficulties on our site. We will ask you for details about your experience to forward to our technical support team. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded).

  • Can I earn frequent flyer miles with a StudentUniverse Student/Youth ticket?

    Maybe. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. Please see the chart below to see if your flight is eligible for these rewards. This table is for informational purposes only. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice.

    Airline Eligible for Frequent Flyer Miles? Phone Number
    *25% of actual miles flown
    **50% of actual miles flown
    ***70% of actual miles flown
    Domestic only
    Up to 250 miles per segment
    3000 AirlinesContact your carrier1 877 872 3000
    Aer LingusYES1 888 474 7424
    AeroflotYES1 888 340 6400
    AeroMexicoNO1 800 237 6639
    Air CanadaNO1 888 247 2262
    Air ChinaYES**1 800 882 8122
    Air EuropaYES**1 888 238 7672
    Air FranceYES*1 800 237 2747
    Air IndiaYES1 800 223 7776
    Air JamaicaYES1 800 523 5585
    Air New ZealandNO1 800 262 1234
    Air PacificContact your carrier1 800 227 4446
    Air Tahiti NuiYES1 877 824 4846
    Air TransatContact your carrier1 800 388 5836
    Alaska AirlinesContact your carrier1 800 252 7522
    AlitaliaYES1 800 223 5730
    All Nippon AirwaysYES1 800 235 9262
    American AirlinesYES1 800 433 7300
    Asiana AirlinesYES1 800 227 4262
    Austrian AirlinesNO1 800 843 0002
    Avianca AirlinesYES1 800 284 2622
    bmiYES1 800 788 0555
    British AirwaysNO1 800 247 9297
    Brussels AirlinesYES1 516 740 5200
    Cathay PacificYES1 800 233 2742
    China AirlinesYES1 800 227 5118
    China Eastern AirlinesYES1 800 200 5118
    CondorYES1 800 364 1667
    Copa AirlinesYES1 800 359 2672
    CorsairContact your carrier1 800 425 5464
    Czech AirlinesYES1 800 223 2365
    Delta AirlinesYES1 800 221 1212
    EgyptairYES1 800 334 6787
    El Al Israel AirlinesYES1 800 223 6700
    Emirates AirlinesYES1 800 777 3999
    Ethiopian AirlinesYES1 800 445 2733
    Etihad AirwaysYES1 888 838 4423
    Eva AirwaysYES1 800 695 1188
    FinnairYES1 800 950 5000
    Frontier AirlinesContact your carrier1 800 432 1359
    Gulf AirContact your carrier1 800 553 2824
    Hawaiian AirlinesYES1 800 367 5320
    Iberia AirlinesNO1 800 772 4642
    IcelandairYES1 800 223 5500
    Japan AirlinesContact your carrier1 800 525 3663
    Jet AirwaysYES1 877 835 9538
    KLM AirlinesContact your carrier1 800 225 2525
    Korean AirYES1 800 438 5000
    Lan AirlinesContact your carrier1 866 435 9526
    Lot Polish AirlinesYES1 212 789 0970
    LufthansaYES1 800 581 6400
    Malaysia AirlinesYES1 800 421 8641
    Malev HungarianYES1 800 223 6884
    Martinair HollandYES1 800 627 8462
    Mexicana De AviacionYES1 800 531 7921
    Midwest AirlinesYES1 800 452 2022
    Pakistan Intl AirlinesContact your carrier1 800 221 2552
    Philippine AirlinesContact your carrier1 800 435 9725
    Porter AirlinesYES1 888 619 8622
    QantasYES***1 800 227 4220
    Qatar AirwaysYES***1 866 728 2748
    Royal Air MarocYES1 800 344 6726
    Scandinavian AirlinesNO1 800 221 2350
    Singapore AirlinesNO1 800 742 3333
    South African AirwaysYES1 800 722 9675
    Sun Country AirlinesContact your carrier1 800 359 6786
    Surinam Airways LTDContact your carrier1 800 327 6864
    SwissYES1 877 359 7947
    TACANO1 800 535 8780
    Tam Linhas Aereas S.A.Contact your carrier1 888 235 9826
    TAP Air PortugalNO1 800 221 7370
    Turkish AirlinesYES1 800 874 8875
    United AirlinesYES1 800 241 6522
    US AirwaysYES1 800 428 4322
    V AustraliaNO1 800 444 0260
    Virgin Atlantic AirwaysYES**1 800 862 8621
    WestjetYES**1 800 538 5696

    If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. See the chart above for the best number to call.

  • Do you have better flight specials available by phone?

    Maybe. Most of our deals are available to be purchased online. There are a few exceptions that must be booked on the phone with our agents. If your search has some of these special fares available it will be messaged in the search results.

    Additionally, a small number of itineraries do need to be booked via an agent. These include:

    • Booking a flight for same day travel
    • Stopovers
    • Itineraries with more than 2 destinations

    In these instances, you would need to contact us for help completing your booking

  • Do you offer a price guarantee for flights?

    No. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win.

    We also do not offer any compensation if another customer books the same itinerary as you at a lower price. Airlines can change the price of airfare very frequently based on a multitude of factors. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. If you are not finding a price point that works for you, continue to check to see if something becomes available.

  • Can I book a stopover?

    Yes! If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent.

    If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. Airlines allow this for international travel, but do not allow it for travel solely within the U.S.