How does my credit work?
Your travel credit is associated with your original booking. Log in to your account on our website and go to My Wallet to view your credit. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. If you don't see a credit that you think should be there, give us a call.
How do I use my future travel credit?
Travel credit is stored on your StudentUniverse account for future use. When you’re ready to use it, you can check flights on our website to have an idea of what you want. Keep in mind that not all flights will be available to book with credits—thus why you'll need to give us a call to finalize your new booking. :)
How much travel credit will I have?
The credit will be for the remaining amount of your ticket. If your ticket was totally unused, it’ll be for the full amount of the original ticket. If you already flew the outbound portion of the flight, the credit will be for about half, or the amount of the return portion of the flight.
Where can I see my travel credit?
You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. If you don't see a credit there, but think you have one, just give us a call.
Does this credit expire?
Yes, and this depends on the airline's policy. For many airlines, the credit is good through December 31, 2020. Please refer to your airline’s policy for more details on when your credit has to be used by.
When will I receive my travel credit?
Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. Give us a call back when you're ready to rebook.
Can someone else take my flight in my place?
The short answer is no. All flights are non-transferable and cannot be used by anyone other than the ticket holder. This applies to future travel credit as well.
Can I extend my travel credit? I can't travel by the deadline.
Many airlines are updating their policies regarding travel credit use deadlines. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. We recommend you continue to watch your airline’s specific policy and encourage you to reach out to them and ask them to extend the deadline if needed.
Is my credit only good for the same airline?
Yes, same airline. If your ticket was on two separate airlines, you’ll have a partial credit for both of the airlines.
Do I use my credit on StudentUniverse or on the airline’s website?
You’ll be able to use it on StudentUniverse, for flights operated by that airline. Call us when you’re ready to rebook and we can help you use credit.
Can I use my credit for a different destination?
Depends on the airline policy. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route.
I was told if there’s a price increase in the new flight we would have to pay for that difference, but what if that flight is cheaper?
If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. The credit is a one-time use, not like a gift card where you can use it for multiple things. You also can't split it between multiple flights.
I am about to graduate, and lose my student email, how will that impact my credit?
No need to worry, your credit is associated with your original booking and not just your email address. A change to your student status will not impact your credit. And in case you didn’t know, you don’t have to be a student to book on StudentUniverse. Anyone can book with us, just not everyone will be able to get access to special discount student fares. You can also update your email address to a more permanent one on your account any time.