Travel Services, Team Leader

As a rapidly expanding travel company, StudentUniverse is looking for an energetic, results-driven Travel Services Team Lead who enjoys the fusion of great technology and strong customer relationships. The ideal Team Lead understands that travel presents an opportunity for educational experiences outside of the classroom. You should have a strong desire to work with students and faculty to create life changing travel solutions for educators. If you enjoy the idea of leading a team of sales professionals and feeling in control of your own business revenue stream, then this job could be the perfect fit.

Key Responsibilities:
  • Manage and lead a team of driven sales agents to hit team sales goals
  • Mentor, coach, motivate and develop sales agents
  • Manage sales leads and sales pipeline
  • Partner with Operations and Business Development teams to align focus and department goals
  • Provide weekly reports to Management outlining department KPIs and strategies to improve shortfalls and enhance productivity
  • Collaborate with Marketing to ensure generation of high quality leads and build online presence for Groups department
  • Work with Vice President to develop and deliver annual department strategy and focus
What we hope you bring to the table:
  • A passion for travel and the desire to create travel solutions for educators
  • 2-5 years of corporate/leisure travel agency experience in a leadership role
  • GDS familiarity – Sabre skills are preferred but not required
  • CRM experience – Salesforce preferred
  • Professional and thoughtful written and oral communication skills
  • A customer service oriented mentality - a natural relationship builder
  • Excellent client facing skills – clear and concise written and oral communication skills
  • Bachelors degree in related field
  • A love for healthy competition while still understanding the importance of a team
Highlights you can expect along the way:
  • Annual base salary with unlimited commission structure
  • Plenty of opportunities for training and professional development
  • Encouraging, supportive, sales driven environment with opportunity for growth
  • Entrepreneurial culture with the stability of over 15 years in business
  • Happy hours, national events, parties, and team fun
  • Travel discounts and raffles for free airline tickets
How to Apply

Please send a cover letter and your resume to — using the job title as your subject line.

About StudentUniverse

StudentUniverse is the world’s leading travel booking service for students and youth. Through negotiations with a network of global partners, StudentUniverse offers exclusive pricing and terms on flights, hotels and tours. Its Travel Services division handles client requests for groups and custom itineraries.

StudentUniverse launched in 2000 and is now a part of the Flight Centre Travel Group. It is headquartered in Boston with offices in London, Toronto, New York and the Philippines. StudentUniverse believes that travel is essential to a modern education. Millions of students use the service every year.