Frequently Asked Questions
Student Deals
- Do I need to be a student to get these deals?
- How do I sign up?
- How do I earn cash back?
- Do I actually get cash back?
- How quickly does my cash back get added to my account?
- How do I ensure I am going to get cash back?
- Can I get cash back on any credit or debit card?
- What happens if I return my purchase?
- What's up? I did everything right, but still didn't get my cash back.
- Why do I need to log in to see this deal?
Eligibility and Joining
- Am I eligible to purchase a ticket?
- Can I purchase a ticket if I am a high school student?
- What if I don't have a school-issued (ending in .edu) email address?
- Do I need an ISIC/ITIC/IYTC card to purchase a ticket from you?
- Why do I need to have my student/faculty status verified?
- Are students of non-US/Canadian schools eligible to purchase?
- Not sure if you already have an account with us?
- What if I'm part of a study abroad program?
- Why am I no longer verified?
- What is a Youth Airfare ticket?
- How do I verify my Youth status?
- What is a Special ticket?
- What is a guest booking?
Finding and Booking Your Flight
- What is an e-ticket, and will I get one?
- When will I get my e-ticket?
- What if I want to fly with a friend?
- Why are there no seats available?
- Why can't I find an advertised student airfare?
- Can I earn frequent flyer miles with a StudentUniverse student plane ticket?
- How do I buy student flights for someone else?
- Can I use someone else's credit card to purchase student flights?
- Can I buy a ticket for travel that originates outside the US or Canada?
- Can I buy a ticket with a non-US or Canadian credit card?
- Can I fly into one city and return from another?
- Do you have better student travel deals if I call?
- Can I book a stopover?
- What is flexibility searching?
- What is a promo code?
- Do you offer a price guarantee for student flights?
- What if my traveling companion is not a student or faculty member?
- Are the prices I see on your site in U.S. Dollars?
Changing, Canceling and Other Stuff
- How do I change or cancel my ticket?
- How do I book seat assignments and meal requests?
- What is the phone number for the airline?
- How do I get a receipt for my flight?
- What if I'm sick and cannot fly as scheduled?
- Where can I find my ticket number/confirmation code?
- What if I received an email that my flight itinerary changed?
- Do you offer group travel discounts?
- Need another copy of your student flights?
- What if I'm having technical difficulties?
- What do you do to ensure privacy on your site?
Helpful Travel Information
- Do I need a passport if I'm traveling outside my country?
- I have questions about airport security
- How early should I arrive for my flight?
- I have questions about baggage. How much can I bring?
Hotels and Hostels
- What is a Hostel?
- Do I need to be a student to book a hotel or hostel with StudentUniverse?
- Do hotels have minimum age requirements?
- Do the prices include taxes?
- Can I book by phone?
- Can I make a booking without a credit/debit card?
- My credit card number is correct, but it is not being accepted?
- What is a deposit?
- Is there a hotel shuttle service to/from the airport?
- Is parking available? Free parking? Long-term parking?
- Is breakfast included?
- How can I cancel my booking?
- If I cancel my booking, when will I get the money back?
- How can I change my dates or something else about my hotel/hostel reservation?
- Will I get the direct contact information for my hotel/hostel?
- What if I'm experiencing technical difficulties while trying to book a place to stay?
- Can you resend my booking confirmation email?
- What if I get sick or my travel plans change unexpectedly?
