Alumni can save on travel, too!

Contact StudentUniverse

We're always interested in our customers' comments and thoughts about our products and services.

Your feedback helps us to improve the site and serve you better. We want to make it as easy as possible for you to find us, so we've listed every possible way for you to get in touch.

The easiest way to be in contact is to email us.


Customer Service
Phone Number:

+1 800 272 9676 (Toll-free within the US and Canada)

+1 617 321 3100 (From outside the US or Canada)

+86 (400) 652-5060 (From within China)

QQ: 2386886430 (Chinese Speaking Tuesday - Saturday 8:30-2pm Beijing time)

StudentUniverse中文在线客服

Please note that the international dialing prefix (instead of the "+") may vary in different countries. Most use "00" but a few are different (e.g., the US uses "011").

Tip: If you haven't received your flight confirmation, check your bulk/spam folders before calling us. Some schools, and email providers like Yahoo!, can block our flight confirmations. If you add help@studentuniverse.com to your address box, that will help too!

Phone Line Hours:

Our agents are available 24 hours a day, every day of the week.

Fax Number:

+1 866 841 6374 (Toll-free within the US and Canada)

+1 617 321 3133 (From outside the US and Canada)

Mailing Address:

StudentUniverse

130 Turner Street

Suite 530

Waltham, MA 02453


Corporate

Phone Number:

+1 617 924 6140

Fax Number:

+1 617 924 6170

Corporate Mailing Address:

StudentUniverse

130 Turner Street

Suite 530

Waltham, MA 02453


Group Travel

If you represent a qualified student group of 12 or more, please fill out our group travel form. (If you are a travel agent, please include agency name and ARC/IATA number in the "Comments / Special Instructions" section).

Phone Number:

+1 800 351 3279 (Toll-free within the US and Canada)

Phone Line Hours:

9am to 6pm EST, Monday through Friday

Group Fax Number:

+1 617 321 3141


Hotels/Hostels

If you have questions about an existing reservation booked through our site, please contact the phone/e-mail on your confirmation. If you are overseas, please refer to the confirmation you received for a list of the customer service number for your country, and the direct number for your hostel.

StudentUniverse does not have access to your hotel/hostel booking. If for any reason you do not receive a timely response from the contacts on your confirmation, please e-mail us your confirmation number and any relevant information, and we will assist you to the best of our abilities.


Kemwel Car Rental

For any questions regarding your car rental with Kemwel, please call +1 877 820 0303 (Toll-free within the US and Canada). If you are overseas, please refer to your Kemwel confirmation for the customer service number for your country.


Rail

If you have questions about an existing reservation booked through our site, please call +1 800 722 7151 for assistance. Outside the U.S. or Canada, please call +1 617 630 0250.


Advertise

To advertise with StudentUniverse, please contact our business development and marketing division.

Contact us for more information.