Questions about Cheap Student Airfares

1. What is a Youth Fare ticket?

Some airlines allow our great student fares to non-students between the ages 18-25. The price and change/cancellation terms of these fares are identical to our student fares

To qualify for Youth Fares, you do not need to be in school, you just need to be between the ages of 18-25. Since we have more fares available for students, if you are both a youth and a student, please register yourself as a student to get the best options.

StudentUniverse will verify your age for Youth Fares prior to issuing your ticket.

2. What is a Special ticket?

StudentUniverse offers some flights where we need to verify your status BEFORE you can actually book your flights. In these instances, we will work to verify your student/faculty/youth status as a priority so you can get the flights you want.

3. Am I eligible to purchase a ticket?

If you are a student or faculty member for a government accredited college, community college, or university of 2-4 years, you do qualify as a student/faculty member! You do not need to be attending school full time, as long as you are currently enrolled and taking/teaching classes, you are eligible.

StudentUniverse also offers Youth Fares. To qualify for Youth Fares, you do not need to be in school, you just need to be between the ages of 18-25. Since we have more fares available for students, if you are both a youth and a student, please register yourself as a student to get the best fares.

Register now, and book a great fare!

More info on student eligibility:

Full or part-time students and faculty currently enrolled or teaching in graduate programs are eligible.

If you are a student who is studying abroad, please register under whatever school you are registered in as a currently enrolled student.
You can be a student at a school anywhere in the world, as we have students from schools all over the world getting our great deals. If you do not see your school listed, go to the sign up page, select the country where your school is located, and then select the link "My school is not listed" right below. We will review your information right away, and get your school added to our website.

If you have a school-issued email address (ending .edu), and you are a student, please join here.

If you have a school-issued email address (ending .edu), and you are a faculty member, please join here.

If you are a student and do not have a school-issued email address, please join here.

If you are a faculty member do not have a school-issued email address, please join here.

StudentUniverse also offers Youth Fares. To qualify for Youth Fares, you do not need to be in school, you just need to be between the ages of 18-25. Since we have more fares available for students, if you are both a youth and a student, please register yourself as a student to get the best fares.

If you are not attending/teaching college, and do not qualify for Youth Fares, you are not eligible to purchase from StudentUniverse. If you are part of a group of 12 or more, get a quote from our Group Department.
Note: Some of our student airfares do have age requirements.

4. What if I don't have a school-issued (ending in .edu) email address?

Even without a school issued e-mail, you can still get our great fares! If you are a currently enrolled part or full-time student, and you do not have a school-issued (.edu) email address, join here. If you are a full or part-time faculty member, join here.

StudentUniverse also offers Youth Fares. To qualify for Youth Fares, you do not need to be in school, you just need to be between the ages of 18-25. Since we have more fares available for students, if you are both a youth and a student, please register yourself as a student to get the best fares.

5. Are students of non-US/Canadian schools eligible to purchase?

Yes!

If you have a school-issued (ending .edu) email address join here.

If you do not have a school-issued email address join here.

If you do not see your school listed, we would be happy to add it to our site.
Note: To be added, your school must be accredited by an independent/government body, and offer degrees of some kind.

6. Not sure if you already have an account with us?

StudentUniverse powers multiple student travel websites (including the Travelocity Student Center and one on Orbitz). If you have created a login for the student centers for either of these sites, you can use the same login for StudentUniverse. Your regular (non-student center) Travelocity or Orbitz login, however, will not work on StudentUniverse.

If you try and create an account and you see the message:
Email in use, please login

Then you already have an account with StudentUniverse using this e-mail, so you can log-in right away.

If you forgot your password, we have password help available online. Or, please call us at from the U.S. or Canada, from the U.K. at , and from anywhere else .

7. What if I'm part of a study abroad program?

If you are a student who is studying abroad, please register under whatever school you are registered in as a currently enrolled student.

If you have a school-issued (.edu) email address, please join here. If you do not have a school-issued (.edu) email address, please join here.

8. Do I need an ISIC/ITIC/IYTC card to purchase a ticket from you?

No, you do not need to buy an ISIC/ITIC/IYTC (International Student/Teacher Identity/International Youth Card) to purchase tickets from us.

Other student travel companies require you to buy an ISIC/ITIC/IYTC card (for over $20), but we do not. We do not accept ISIC/ITIC/IYTC cards as proof of student/faculty/youth status, and we will work with you and your school to do that at no charge.

9. Why do I need to have my student/faculty status verified?

We offer low student airfares because we sell only to students and faculty. We work with all of the major airlines to offer students and faculty members significantly discounted airfares that they will not sell to the general public. We check to make sure you are a student or faculty member, so we can keep offering you these great deals.

10. How do I verify my Youth status?

All you need to do is fax or scan and email any one of the following:

Passport
Government issued ID with date of birth
Driver's license with date of birth
Birth certificate
School issued student ID with date of birth

Fax to 866-892-0652
Email to verifications@studentuniverse.com

11. Why am I no longer verified?

Because a person can change schools, take time off, graduate, or just leave a school, we do need to re-verify a your status from time to time.

StudentUniverse also offers Youth Fares. To qualify for Youth Fares, you do not need to be in school, you just need to be between the ages of 18-25. Since we have more fares available for students, if you are both a youth and a student, please register yourself as a student to get the best fares.

1. What is an e-ticket, and will I get one?

An e-ticket is an electronic travel record which allows you to check-in and board your flight without a paper coupon. E-ticketing is an easy, hassle-free way to travel. All domestic and international flights are e-ticketed.

2. When will I get my e-ticket?

Virtually all tickets today are e-tickets, so you will not receive anything in the regular mail. You will receive an e-ticket via email with a link to your itinerary, including the change and cancellation rules of their ticket. You should expect this email within 3 hours once we've verified your student/faculty/youth status (if needed). Once you receive it, simply click on the enclosed link to display your itinerary.

3. What if I want to fly with a friend?

This is very common, and very easy to do.

You will see the number of seats available for your flight when you are on our site, so you will be able to pick a flight that has enough available seats for you and your friends. You will need to book your tickets separately, under your own individual accounts. We recommend you decide on the flights you want, and book them back-to-back or as close together as possible.

StudentUniverse also offers Youth Fares. To qualify for Youth Fares, you do not need to be in school, you just need to be between the ages of 18-25. Since we have more fares available for students, if you are both a youth and a student, please register yourself as a student to get the best fares.

If you do have any questions when you're doing this, please call us at from the U.S. or Canada, from the U.K. at , and from anywhere else .

If you are part of a group of 12 or more, get a quote from our Group Department.

4. What if my traveling companion is not a student or faculty member?

StudentUniverse also offers Youth Fares. To qualify for Youth Fares, you do not need to be in school, you just need to be between the ages of 18-25. Since we have more fares available for students, if you are both a youth and a student, please register yourself as a student to get the best fares.

5. Why are there no seats available?

Student fares, like other cheap airfares can sell out. Please be flexible; you may have to fly out on a Tuesday and come back on a Thursday, or fly out of a different airport in order to find a great student fare. The website has all of our available fares and new deals are always being added.

Generally speaking, traveling on a Monday-Wednesday, and returning on these same days, gives you the least expensive prices and best availability.

6. Why can't I find an advertised fare?

Before we advertise a fare, we check to make sure there are seats available for it. While there may not be seats available for it on every day, we try to make sure that a person can find the fare we advertise.

Flights can sell out quickly, and we need to list flights sometimes weeks in advance of an ad running, so there are a lot of things that can happen. The price you see in an advertisement will normally be good for only certain time periods, and even within that, certain days of travel. We note this in our fare terms and conditions found at the bottom of the ad. The price in the ad typically does not include all taxes and fees, as airlines change these frequently, so we only list the price of the base fare itself and note that most taxes and fees are extra.

Generally speaking, leaving on a Monday-Wednesday and returning on these same days gives you the least expensive prices.

7. Can I earn frequent flyer miles with a StudentUniverse ticket?

Some airlines permit accrual of frequent flyer points/miles for student tickets, and others do not. Please see the chart below to see if your flight is eligible for these rewards.

Airline	Eligible for Frequent Flyer Mileage?	Phone Number
3000 Airlines	Contact your carrier	877-872-3000
Aer Lingus	YES	888-474-7424
Aeroflot	YES	888-340-6400
AeroMexico	NO	800-237-6639
Aerosvit Airlines	NO	212-661-1620
Air Canada	YES	888-247-2262
Air China	YES++	800-882-8122
Air Europa	YES++	888-238-7672
Air France	YES*	800-237-2747
Air India	YES	800-223-7776
Air Jamaica	YES	800-523-5585
Air New Zealand	NO	800-262-1234
Air Pacific	Contact your carrier	800-227-4446
Air Tahiti Nui	YES	877-824-4846
Air Transat	Contact your carrier	800-388-5836
Airtran Airways	Contact your carrier	800-247-8726
Alaska Airlines	Contact your carrier	800-252-7522
Alitalia	YES	800-223-5730
All Nippon Airways	YES	800-235-9262
American Airlines	YES**	800-433-7300
Asiana Airlines	YES	800-227-4262
Austrian Airlines	NO	800-843-0002
Avianca Airlines	YES	800-284-2622
Bahamasair	YES	800-222-4262
bmi	YES	800-788-0555
British Airways	NO	800-247-9297
Brussels Airlines	YES	516-740-5200
Caribbean Airlines	YES	800-920-4225
Cathay Pacific	YES	800-233-2742
Cayman Airways LTD	YES	800-441-3003
Central Mountain Air	NO	888-865-8585
China Airlines	YES	800-227-5118
China Eastern Airlines	YES	800-200-5118
Condor	YES	800-364-1667
Continental Airlines	Contact your carrier	800-523-3273
Copa Airlines	YES	800-359-2672
Corsair	Contact your carrier	800-425-5464
Czech Airlines	YES	800-223-2365
Delta Airlines	YES	800-221-1212
Egyptair	YES	800-334-6787
El Al Israel Airlines	YES	800-223-6700
Emirates Airlines	YES	800-777-3999
Era Aviation	YES	800-866-8394
Ethiopian Airlines	YES	800-445-2733
Etihad Airways	YES	888-838-4423
Eva Airways	YES	800-695-1188
Finnair	YES	800-950-5000
First Air	NO	800-267-1247
Frontier Airlines	Contact your carrier	800-432-1359
Great Lakes Aviation	NO	800-554-5111
Gulf Air	Contact your carrier	800-553-2824
Hawaiian Airlines	YES	800-367-5320
Hawkair Aviation Services	YES	800-487-1216
Iberia Airlines	NO	800-772-4642
Icelandair	YES	800-223-5500
Japan Airlines	Contact your carrier	800-525-3663
Jet Airways	YES	877-835-9538
KLM Airlines	Contact your carrier	800-225-2525
Korean Air	YES	800-438-5000
LACSA	YES	800-453-4703
Lan Airlines	Contact your carrier	866-435-9526
Lot Polish Airlines	YES	212-789-0970
Lufthansa	YES	800-581-6400
Malaysia Airlines	YES	800-421-8641
Malev Hungarian	YES	800-223-6884
Martinair Holland	YES	800-627-8462
Mexicana De Aviacion	YES	800-531-7921
Midwest Airlines	YES	800-452-2022
Northwest	YES***	800-221-1212
Pacific Coastal	NO	800-663-2872
Pacific Wings	Contact your carrier	888-575-4646
Pakistan Intl Airlines	Contact your carrier	800-221-2552
Philippine Airlines	Contact your carrier	800-435-9725
Porter Airlines	YES	888-619-8622
Qantas	YES****	800-227-4220
Qatar Airways	YES****	866-728-2748
Royal Air Maroc	YES	800-344-6726
Scandinavian Airlines	NO	800-221-2350
Singapore Airlines	NO	800-742-3333
South African Airways	YES	800-722-9675
Sun Country Airlines	Contact your carrier	800-359-6786
Sunwing Airlines	NO	877-877-1755
Surinam Airways LTD	Contact your carrier	800-327-6864
Swiss	YES	877-359-7947
TACA	NO	800-535-8780
Tam Linhas Aereas S.A.	Contact your carrier	888-235-9826
TAP Air Portugal	NO	800-221-7370
Turkish Airlines	YES	800-874-8875
United Airlines	YES**	800-241-6522
US Airways	YES	800-428-4322
V Australia	NO	800-444-0260
Virgin Atlantic Airways	YES++	800-862-8621
Westjet	NO++	800-538-5696

*25% of actual miles flown
**Domestic only
***up to 250 miles per segment
****70% of actual miles flown
+For Delta SkyMiles
++50% of actual miles flown

The above table is for informational purposes only. While we will make every attempt to keep this information up to date, StudentUniverse will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. Actual mileage earned may be different from what is stated above.

If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. See the chart above for the best number to call.

8. How do I buy a ticket for someone else?

Many people who purchase tickets from StudentUniverse do so for someone else. If you are buying a ticket for a student or faculty member, you will need to have his or her login information to complete the purchase.

If you are buying tickets for more than one person, we recommend you buy your own first, and then purchase tickets for others the same way you bought your own. You will need to use the other traveler(s') log-in(s). Unfortunately, you cannot purchase tickets for more than one person in the same transaction, so each ticket purchased will need to go through separately.

Any airline tickets purchased will be issued in the name of the person logged in, and cannot be used by anyone else. Airlines do not allow name changes once the ticket is issued.

The name on the credit card CAN be different than the name of the traveler.

9. Can I use someone else's credit card?

Yes!

Since we sell to students, our tickets are frequently purchased using a friend or parent's credit card. You will need to get their permission, and you will be asked for the credit card billing information.

10. Can I buy a ticket with a non-US or Canadian credit card?

Yes!

We accept international credit cards with non U.S. or Canadian billing addresses. Visa, MasterCard, American Express, or Discover, are all welcome.

11. Can I buy a ticket for travel that originates outside the US or Canada?

Yes!

StudentUniverse offers one-way fares to the U.S. and Canada from Europe, Russia, South and Central America, Australia, and Asia. We also have intra-European tickets too.

Right now, we offer round-trip fares originating from South East Asia, the South Pacific, and Central and South America to the U.S. or Canada. If we do not offer what you are looking for, being smart, you can book yourself a one-way flight to the U.S., and a one-way back, and get a great student fare for both.

Here are some tips and other important information:
Please make sure you obtain the proper documentation before you travel, and are carrying it when you travel. If you do not have the proper documentation to enter the US on a one-way ticket, the airline will deny you boarding and you will lose the full value of your ticket. Further information can be obtained by contacting the airline directly, the US embassy, or online at www.state.gov.

It is always the TRAVELER'S RESPONSIBILITY to carry the proper, current travel documents for all flights.

12. Can I fly into one city and return from another?

This is known as an open jaw, and yes you can book these flights on our site. Our website requires that your origination airport and final destination on any round trip be the same.

If you want to fly into one city and return to a city that was not your original departure city, you can:

Create your own itinerary by booking one way flights on our website, or
Call us if you know where you want to go and when, and are ready to book your flight.

Note: you only need to call us if your originating and final destinations are different, otherwise, you can book online at any time.

If you want to book a flight where the originating and return city differ, and you know the specific dates and places you wish to travel, please call us at from the U.S. or Canada, from the U.K. at , and from anywhere else .

13. Do you have better deals if I call?

No. Our web site has all our deals and is available 24/7. Our travel agents do not have access to anything other than what's on our site.

A small number of itineraries do need to be booked via an agent, these would include:

Departing the same day as booking
Stopovers
Departing from one airport and returning to another
Fares that cannot be booked until you are verified as a student/faculty/youth

In these rare instances, you would need to contact an agent directly when you are ready to book your flight. please call us at from the U.S. or Canada, from the U.K. at , and from anywhere else .

14. Can I book a stopover?

If you would like to book a stopover, you will need to contact us directly and speak with an agent.

If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping for a few days at another along the way. Stopovers are common when you travel long distances, say from New York to Sydney but stopping off for a couple of days in Auckland.

If you are ready to book a flight with a stopover, please contact one of our agents directly for help. please call us at from the U.S. or Canada, from the U.K. at , and from anywhere else .

15. What is a promo code?

From time to time, StudentUniverse.com and/or its partners will offer promotional codes to be used online when purchasing a ticket. These promotion codes entitle you to a discount on your flight, and are a great way to make a student deal even cheaper. Most promotion codes require minimum prices for the flights and have dates of validity, so check that out before you book.

To use your promo code, enter it in the space provided on our billing page right after you enter your credit card. On the following page you will see a recap of your order with your promo code applied, so you can see your discount.

We frequently send out promotions and deals to our DealAlert subscribers, so join now.

Our agents cannot enter these codes once an order has been placed online.

16. Do you offer a price guarantee?

StudentUniverse does not guarantee that the prices of airline tickets found on this website are the most competitive in the market. Furthermore we do unfortunately not offer any compensation if another customer books the same itinerary as you at a lower price. StudentUniverse is different from other travel agencies in that we sell student airfares that can not be found on major travel sites - and though that makes our pricing highly competitive, we will not always be the cheapest.

1. Do you offer car rentals?

Yes we do! If you're traveling to Europe, Australia, or South America, we can get you a car rental at a great rate. Check out the details and drive off with a deal today.

Unfortunately, while we do have car rental deals outside the U.S. and Canada, we do not currently offer any domestic car rentals.

2. Do you offer travel insurance?

Yes we do, and we strongly recommend you get it!

When you book your flight you'll be offered the chance to say yes to get travel insurance, which we call Trip Protection. The insurance will be added into the cost of the flight, and that way you'll be covered should the unexpected happen.

Find out more details on our Trip Protection.

3. What does travel insurance cover?

Travel insurance covers you in a number of unexpected situations; unforeseen sickness, injury or death of yourself, a family member or a traveling companion. The policy also covers for inclement weather, unforeseen labor strikes affecting public transportation, and unforeseen traffic accidents. There are no deductibles or co-payments required.

Find out more details on our Trip Protection for your upcoming trip.

4. Do you have package deals?

We have flights to pretty much anywhere you want to go, and we have hostels and budget hotels in all of those places too.

You book your flight and hostel/hotel separately, so that gives you the freedom to choose (and spend) what you want.

1. How do I change or cancel my ticket?

Most tickets do allow changes, and all airlines charge a fee for changing your flight. Change rules and fees are always listed on your confirmation e-mail, so please read them carefully before you call.

If you wish to cancel your ticket, you must contact us by phone in advance of your flight boarding. If you do not, for any reason, any refundable amounts will be forfeited to the airline.

If you do wish to make a change, and it is prior to your departure, please call us at from the U.S. or Canada, from the U.K. at , and from anywhere else .

After departure, please contact your airline directly to make any changes.

2. How do I book seat assignments and meal requests?

As part of our booking process, we do request seats for you automatically. For a variety of reasons the airline may not confirm them, so when you receive your eticket confirmation, check and see if there are seat numbers listed. If not, or if you wish to change your seats or request a specific meal, we always recommend going to your airline's website directly.

3. What is the phone number for the airline?

Airline	Phone	Website
3000 Airlines	877-872-3000	www.usa3000airlines.com/index.htm
Aer Lingus	888-474-7424	www.aerlingus.com
Aeroflot	888-340-6400	www.aeroflot.ru/eng
Aeromexico	800-237-6639	www.aeromexico.com
Aerosvit Airlines	212-661-1620	www.aerosvit.com
Air Canada	888-247-2262	www.aircanada.ca
Air China	800-882-8122	us.fly-airchina.com/US/
Air Europa	888-238-7672	www.air-europa.com
Air France	800-237-2747	www.airfrance.com
Air India	800-223-7776	www.airindia.com
Air Jamaica	800-523-5585	www.airjamaica.com
Air New Zealand	800-262-1234	www.airnewzealand.com
Air Pacific	800-227-4446	www.airpacific.com
Air Tahiti Nui	877-824-4846	www.airtahitinui-usa.com
Air Transat	800-388-5836	www.airtransat.com/en/0_0.asp
Airtran Airways	800-247-8726	www.airtran.com
Alaska Airlines	800-252-7522	www.alaskaair.com
Alitalia	800-223-5730	www.alitalia.com
All Nippon Airways	800-235-9262	www.ana.co.jp
American Airlines	800-433-7300	www.aa.com
Asiana Airlines	800-227-4262	us.flyasiana.com
Austrian Airlines	800-843-0002	www.aua.com/us/eng
Avianca Airlines	800-284-2622	www.avianca.com
Bahamasair	800-222-4262	www.bahamasair.com
bmi	800-788-0555	www.flybmi.com
British Airways	800-247-9297	www.ba.com
Brussels Airlines	516-740-5200	www.brusselsairlines.com
Caribbean Airlines	800-920-4225	www.caribbean-airlines.com
Cathay Pacific	800-233-2742	www.cathaypacific.com/us
Cayman Airways Ltd	800-441-3003	www.caymanairways.com
Central Mountain Air	888-865-8585	www.flycma.com
China Airlines	800-227-5118	www.china-airlines.com
China Eastern Airlines	800-200-5118	www.chinaeastern.co.uk
Condor	800-364-1667	www10.condor.com/tcf-us/
Continental Airlines	800-523-3273	www.continental.com
Copa Airlines	800-359-2672	www.copaair.com
Corsair	800-425-5464	www.corsair.com
Czech Airlines	800-223-2365	www.czechairlines.com
Delta Airlines	800-221-1212	www.delta.com
Egyptair	800-334-6787	www.egyptair.com
El Al Israel Airlines	800-223-6700	www.elal.co.il
Emirates Airlines	800-777-3999	www.emirates.com
Era Aviation	800-866-8394	www.frontierak.com
Ethiopian Airlines	800-445-2733	www.flyethiopian.com
Etihad Airways	888-838-4423	www.etihadairways.com
Eva Airways	800-695-1188	www.evaair.com.tw
Finnair	800-950-5000	www.finnair.com
First Air	800-267-1247	www.firstair.ca
Frontier Airlines	800-432-1359	www.frontierairlines.com
Great Lakes Aviation	800-554-5111	www.greatlakesav.com
Gulf Air	800-553-2824	www.gulfair.com
Hawaiian Airlines	800-367-5320	www.hawaiianair.com
Hawkair Aviation Services	800-487-1216	www.hawkair.ca
Iberia Airlines	800-772-4642	www.iberia.com
Icelandair	800-223-5500	www.icelandair.com
Japan Airlines	800-525-3663	www.jal.com
Jet Airways	877-835-9538	www.jetairways.com
KLM Airlines	800-225-2525	www.klm.com
Korean Air	800-438-5000	www.koreanair.com
Lacsa	800-453-4703	www.taca.com
Lan Airlines	866-435-9526	www.lan.com
Lot Polish Airlines	212-789-0970	www.lot.com
Lufthansa	800-581-6400	www.lufthansa.com
Malaysia Airlines	800-421-8641	www.malaysiaairlines.com
Malev Hungarian	800-223-6884	www.malev.hu
Martinair Holland	800-627-8462	www.martinair.com/us_en/
Mexicana De Aviacion	800-531-7921	www.mexicana.com
Midwest Airlines	800-452-2022	www.midwestexpress.com
Northwest	800-221-1212	See www.delta.com
Pacific Coastal	800-663-2872	www.pacificcoastal.com
Pacific Wings	888-575-4646	www.pacificwings.com
Pakistan Intl Airlines	800-221-2552	www.piac.com.pk
Philippine Airlines	800-435-9725	www.philippineairlines.com
Porter Airlines	888-619-8622	www.flyporter.com
Qantas	800-227-4220	www.qantas.com
Qatar Airways	866-728-2748	www.qatarairways.com
Royal Air Maroc	800-344-6726	www.royalairmaroc.com
Scandinavian Airlines	800-221-2350	www.flysas.com
Singapore Airlines	800-742-3333	www.singaporeair.com
South African Airways	800-722-9675	www.flysaa.com
Sun Country Airlines	800-359-6786	www.suncountry.com
Sunwing Airlines	877-877-1755	www.flysunwing.com
Surinam Airways Ltd	800-327-6864	www.slm.nl/?NL/1
Swiss	877-359-7947	www.swiss.com
TACA	800-535-8780	www.taca.com
Tam Linhas Aereas S.A.	888-235-9826	www.tam.com.br
TAP Air Portugal	800-221-7370	www.flytap.com
Turkish Airlines	800-874-8875	www.turkishairlines.com
United Airlines	800-241-6522	www.united.com
US Airways	800-428-4322	www.usair.com
V Australia	800-444-0260	www.Vaustralia.com
Virgin Atlantic Airways	800-862-8621	www.virgin-atlantic.com
Westjet	800-538-5696	www.westjet.com

4. Do I need a passport if I'm traveling outside my country?

Rules can change on this, so we always recommend you contact your airline directly for these questions. If you are a U.S.citizen, we also recommend http://travel.state.gov/passport as a good source for travel documentation information

5. How do I get a receipt for my flight?

Before you complete your travel you may print a receipt for your ticket through our website by logging into My Stuff. Once you've completed your travel your itinerary may no longer be available online. If you need a receipt after it is no longer available, please just email this request, and we would be happy to send you a receipt. Simply let us know your flight information, and we will get it out to you right away at no charge.

6. Where can I find my ticket number/confirmation code?

When you receive your confirmation please click on the link which brings you to My Stuff. Under My Stuff you can select your upcoming itinerary and you will see your ticket number, airline reservation code in the airline's system, and your reservation code in our system. Note: the airline reservation code may be the same in both systems, but can also be different.

7. What if I'm sick and cannot fly as scheduled?

If you are sick and cannot travel as planned, please call us at from the U.S. or Canada, from the U.K. at , and from anywhere else .

You MUST cancel or change your flight by phone with a StudentUniverse agent prior to your original flight boarding or you will forfeit the value of your ticket. Change/Cancellation fees will apply. If your ticket is non-refundable, most airlines will not make exceptions in any instance.

Plan for the unexpected; purchase travel insurance when you book your flight.

8. What if I have a family emergency and cannot fly as scheduled?

If you have a family emergency, including illness of a family member, and cannot travel as planned, please call us at from the U.S. or Canada, from the U.K. at , and from anywhere else .

You MUST cancel or change your flight by phone with a StudentUniverse agent prior to your original flight's boarding or you will forfeit the value of your ticket. Change/Cancellation fees will apply. If your ticket is non-refundable, most airlines will not make exceptions in any instance.

Plan for the unexpected; purchase travel insurance when you book your flight.

9. I have questions about airport security

Please contact your airline directly for all questions about security, and what you can and cannot bring on board your flight.

10. How early should I arrive for my flight?

Airlines normally recommend arriving 2 hours prior to any domestic flight, 3 hours for any international flight. These times may change however, so we always recommend you ask this question when you call the airline to confirm your flight the day before departure.

11. I have questions about baggage - how much can I bring?

Airline	Website	Baggage policy link
American Airlines	www.aa.com	Baggage allowance
Air France	www.airfrance.com	Baggage allowance
British Airways	www.britishairways.com	Baggage allowance
Delta Airlines	www.delta.com	Baggage allowance
Lufthansa	www.lufthansa.com	Baggage allowance
Northwest	See www.delta.com	Baggage allowance
Qantas	www.qantas.com	Baggage allowance
Swiss	www.swiss.com	Baggage allowance
United Airlines	www.united.com	Baggage allowance
US Airways	www.usair.com	Baggage allowance
Virgin Atlantic Airways	www.virgin-atlantic.com	Baggage allowance

The above table is for informational purposes only and is subject to change without prior notice from the Airlines. We will make every attempt to keep this information up to date. Airlines will charge you for extra bags, or if the weight of an individual bag exceeds their limits, so please check ahead of time with your airline directly for all questions about baggage, weight limitations, and carry-on questions.

12. What if I received an email that my flight itinerary changed?

All schedule changes are done by the airline, and most are only a few minutes different than the original flight.

If your airline schedule change does not work for you, please call us at from the U.S. or Canada, from the U.K. at , and from anywhere else .
We will follow up and check what options are available for you. If you have already flown on part of your trip, you will need to contact the airline directly.

13. Do you offer group travel discounts?

Yes!

If you are traveling in a group of 12 or more, complete the quote request form and we will follow up with you as quickly as possible. Groups under 12 can book themselves directly online at www.studentuniverse.com.

15. Need another copy of your e-ticketed flight?

If you need a copy of your upcoming flight, and you are traveling on an e-ticket, please go to www.studentuniverse.com, log- in, and go to My Stuff. All upcoming flights will be available there. If for any reason you are not able to access your flights there, please call us at from the U.S. or Canada, from the U.K. at , and from anywhere else .

16. What if I'm having technical difficulties?

Please contact us for help in booking your flight if you are having technical difficulties so we can forward your feedback to our technical support team, please note what actions you were taking, any error messages, or any other relevant information.

please call us at from the U.S. or Canada, from the U.K. at , and from anywhere else .

17. What do you do to ensure privacy on your site?

We follow industry standards for credit card transactions to make sure your information stays yours. We use Secure Sockets Layer (SSL) encryption technology and Private Communication Technology (PCT) security standards, which are widely used and respected across the industry. SSL encrypts your name, address, telephone number and credit card information before they are transmitted across the Internet, so you can feel safe about doing business with us.

18. Do you have any information about the merger of Delta and Northwest Airlines?

Delta and Northwest Airlines recently merged, with Northwest being absorbed under the Delta brand name. What that means is that all information about flights will come from Delta, and in fact, Northwest's website now redirects you to www.delta.com. If you purchased a ticket with Northwest Airlines, it's possible that the flights will now say operated by Delta Airlines. The change and cancellation rules would be exactly the same as when you booked your flight on our site. For the most up to date information about the merger, please go to www.delta.com.

1. Am I eligible to book a hotel or hostel with StudentUniverse?

Anybody over the age of 18 with a valid credit/debit card is eligible to book a hotel or hostel on StudentUniverse.com. You do not need to be a student or faculty member to book accommodations.

2. Do I need to be a student or faculty member?

Anybody over the age of 18 with a valid credit/debit card is eligible to book a hotel or hostel on StudentUniverse.com. You do not need to be a student or faculty member to book accommodations.

A hostel (also called a youth hostel), is an inexpensive, place to stay-typically for young people traveling on bicycle trips, hikes, etc. Hostels are designed to provide a great value for inexpensive travel, and you get to meet a lot of fellow travelers.

4. What if there is no availability for the hotel I want to book?

Please contact us at hotelsupport@studentuniverse.com, so we can contact the hotel directly to see if they can fit you in!

5. Do the prices include taxes?

The tax included in the price differs from country to country. Please check how the country you are travelling in handles taxes, check the hotel facilities page or contact us directly at hotelsupport@studentuniverse.com

6. Can I book by phone?

No, at present we only accept online bookings.

7. Can I make a booking without a credit/debit card?

No, you must use a valid credit/debit card to make a reservation.

8. What is a deposit?

A deposit is the amount of money you pay at the time of booking to secure your reservation.

With StudentUniverse you either pay a 10% deposit at the time of booking and remainder directly to the hotel on arrival, or you pay 100% of the reservation at the time of booking.

Note: Some hotels take cash only upon arrival-all your payment details are outlined at the time of booking, and appear on your booking confirmation email.

9. How can I cancel my booking?

To cancel your hotel reservations please contact our 24 hour customer services center.

Cancellation fees apply, please see the Terms of service for your specific hotel cancellation policy.

We are available 24/7, so contact us:
Toll-free within the US and Canada: 1.800.272.9676
Toll-free within the UK: 0.808.234.4107
From outside the US, Canada or UK: +1.617.321.3100
From China, 10800-130-1299
Email: help@studentuniverse.com