We're always interested in our customers' comments and thoughts about our products and services.

Your feedback helps us to improve the site and serve you better. We want to make it as easy as possible for you to find us, so we've listed every possible way for you to get in touch.

Customer Service

Phone Number:
1.800.272.9676 (Toll-free within the US and Canada)
0.808.234.4107 (Toll-free within the UK)
1.617.321.3100 (From outside the US, Canada or UK)

Tip: If you haven't received your flight confirmation, check your bulk/spam folders before calling us. Some schools, and email providers like Yahoo!, can block our flight confirmations. If you add help@studentuniverse.com to your address box, that will help too!

Phone Line Hours:
Monday-Friday 9AM-9PM ET
Saturdays and Sundays 11AM-6PM ET

Fax Number:
1.866.841.6374 (Toll-free within the US and Canada)
1.617.321.3133 (From outside the US and Canada)

Mailing Address:
StudentUniverse
First Floor
230 Third Avenue
Waltham, MA 02451

Email Customer Service: Click here
For ticketing emergencies outside of office hours, please contact your airline directly.

AutoEurope Car Rental Questions:
For any questions regarding your car rental with Auto Europe, please call 1.877.820.0303 (Toll-free within the US and Canada). If you are overseas, please refer to your AutoEurope confirmation for the customer service number for your country.

Hostel/Hotels:
If you have questions about an existing reservation booked through our site, please contact the phone/e-mail on your confirmation. If you are overseas, please refer to the confirmation you received for a list of the customer service number for your country, and the direct number for your hostel.

StudentUniverse does not have access to your hostel/hotel booking. If for any reason you do not receive a timely response from the contacts on your confirmation, please e-mail us your confirmation and any relevant information, and we will assist you to the best of our abilities.

Rail Questions:
If you have questions about an existing reservation booked through our site, please call 1.800.722.7151 for assistance. Outside the U.S. or Canada, please call 1.617.630.0250.

Group Travel

If you represent a qualified student group of 12 or more, please fill out our group travel form. (If you are a travel agent, please include agency name and ARC/IATA number in the "Comments / Special Instructions" section).

Phone Number:
1.800.351.3279 (Toll-free within the US and Canada)

Phone Line Hours:
9am to 6pm ET, Monday through Friday

Group Fax Number:
1.617.321.3141

Corporate

Phone Number:
+1.617.924.6140

Fax Number:
+1.617.924.6170

Corporate Mailing Address:
StudentUniverse
First Floor
230 Third Avenue
Waltham, MA 02451

Comments About the Website:
Click here